This session provides Adult Family Home providers with a detailed overview of the complaint investigation process, including the upcoming Facility Reported Incident (FRI) pilot process. Participants will learn about the different types of intakes, including public complainants and FRIs, response timelines, and how referrals are handled. The training will walk through the investigative process step by step, including public complainant interviews, alleged victim (AV) interviews, alleged perpetrator (AP) interviews, collateral contacts, exit conferences, and potential outcomes. By clarifying how investigations are initiated, conducted, and concluded, this session helps providers better understand expectations and investigative procedures.