DDA Chaos to Calm: The Art & Science of Verbal Deescalation Part 2
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The Chaos to Calm© Program identifies the 5 principles necessary to verbally deescalate an emotionally compromised individual in any situation. Staff learn how to identify and deal with their own triggers, build rapport with others, learn the language of effective deescalation and how to use it during in critical moments, and how to prevent future escalations.