This training addresses effective and appropriate approaches for working with residents who exhibit resistive or combative behaviors. Participants will learn preventative strategies to reduce agitation by identifying and responding to environmental, communication, and personal triggers. The session emphasizes the importance of timely and accurate documentation of observed behaviors and interventions, as well as appropriate steps for pursuing medical or pharmacological support when non-pharmacological interventions are not effective. Guidance is also provided on responding to physical altercations in a manner that prioritizes safety, protects all vulnerable adults involved, and supports compliance with regulatory and licensing requirements.