New HCA Applicant Online Exam Scheduling & Payment Process
Effective February 29, 2024
From the Washington State Department of Health:
Beginning February 29, 2024, Prometric, the Department of Health (department) exam vendor for the home care aide profession, launches their new Online Candidate Portal allowing HCA applicants to self-schedule and self-pay for the home care aide examinations.
Once your Home care aide application is processed by the department, you will receive an email from Prometric with directions on setting up your profile on the candidate portal and for resetting the password. You will be able to schedule and pay for exams at that time. If you have already paid the department for exams prior to February 14, you will not need to pay again. If you already have scheduled dates and locations for your exams, you will not receive an email from Prometric.
The department no longer accepts exam fee payments. Candidates now pay exam fees directly to Prometric through the Candidate Portal when scheduling exams. Payments must be with a Visa, Mastercard, or American Express credit or debit card, or by employer/trainer provided voucher. Prepaid credit cards are also accepted.
Helpful
- The Candidate Application Guide will help caregivers and their employers or trainers better understand the process for candidates to self-schedule and self-pay for their exams.
- View the Candidate Portal demonstration video for a full demonstration of the online process. This is a recording of Prometric’s webinar given on Feb. 20.
- Prometric’s Home Care Aide Exam webpage.
- Prometric’s Introduction to the Washington Home Care Aide Voucher portal.
- Prometric’s Questions and Answers (PDF).
- Language interpretation and testing accommodation arrangements are part of the exam schedule request process. See the Candidate Application Guide for details.
Contact Prometric for information on scheduling and payment of exams, at
WAHCA@prometric.com or (800) 324-4689.
2 Responses
Hopefully this will eliminate the lengthy delays processing applications/payments and receiving emails from Prometric to schedule test dates. We have a number of staff members who are still waiting to hear about test dates. How can we check on the status of those still waiting to hear about a test date? It’s putting staff and facilities out of compliance.
Good morning,
You can check application status here https://doh.wa.gov/licenses-permits-and-certificates/professions-new-renew-or-update/application-status
and check new dates for timelines on our website https://adultfamilyhomecouncil.org/updated-hca-na-c-training-certification-deadlines/
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