We Are Hiring:
Director of Education & Support
The Adult Family Home Council is a member organization driven by a mission to improve the lives and well-being of vulnerable adults through the support of adult family homes. Serving over 5,000 AFHs across Washington and nearly 20,000 residents, we assist providers in delivering high-quality, individualized care with targeted advocacy, educational resources, personalized support, and marketing opportunities. We are currently seeking a motivated and positive individual to join our team as the Director of Education & Support.
Position Description
The Director of Education & Support plays a pivotal role within the organization, overseeing all educational and training initiatives and serving as the backup point of contact for member inquiries. This position directs and manages the Education & Support Specialists, ensuring the delivery of prompt and accurate assistance to AFHC members.
Required Qualifications and Job Skills
- Excellent customer service skills, with the ability to communicate effectively in-person, over the phone, and via email, demonstrating patience and kindness.
- Strong public speaking skills.
- Ability to develop and enhance curricula and apply adult education principles effectively.
- Advocacy for adult family home providers and the mission of the Adult Family Home Council.
- Detail-oriented with excellent proofreading and editing skills.
Education
- Preferred Bachelor’s degree in related field
- Able to work with Microsoft Office and online training and meeting tools
Key Responsibilities
Leadership and Consultation
- Provide guidance, direction, and professional consultation to AFH Providers and relevant state agencies.
- Collaborate with AFH providers to establish and coordinate best practices, policies, and educational initiatives.
Quality Assurance
- Oversee the development and tracking of quality and performance outcome measures.
- Review findings and recommendations from the Education & Support Coordinator for strategic planning.
Support with Compliance Issues
- Monitor and coordinate compliance activities with AFH providers, caregivers, and staff.
- Provide oversight for IDR’s and Administrative hearings.
Advocacy and Legislative Support
- Collaborate with the Advocacy Coordinator to address AFH provider concerns during legislative sessions.
Document Management
- Ensure the management, design, implementation, and quality control/assurance of the Document Library.
- Develop and implement policies and procedures for AFH compliance.
Training and Education
- Oversee the response to member queries and the development of educational materials.
- Coordinate state-wide educational initiatives and training material development.
- Provide leadership and guidance for staff training and development.
Member Satisfaction
- Ensure AFHC members are satisfied with their membership and handle complaints or concerns effectively.
Compensation
Compensation for this full-time position will range from $9166 to $10833 monthly depending on experience and qualifications. Competitive benefits package includes medical, dental, life and paid vacation. 401K with employer match after one year.
Schedule
This position is full-time, Monday-Friday 8am-5pm in Tumwater, Washington.
Position will remain open until filled.
Interested Parties Should Submit
- Cover letter addressing your qualifications and interest in the position
- Resume
- Three professional references with contact information to:
Hope Reffett
Executive Director
Adult Family Home Council
3309 Capitol Blvd SW
Tumwater, WA 98501
Or via email at executivedirector@adultfamilyhomecouncil.org
Please submit any questions in writing to either of the above addresses.
Not a Member Yet?
Membership fees enable the Council to cover legal expenses and fund staff to advocate with the state and regulatory agencies. The participation of every adult family home is vital to ensuring fair regulations and rates that accurately reflect the costs of caring for our vulnerable adults. Consider becoming a member of the Council to help us continue improving conditions for all adult family homes in Washington State.