After over a year of work by the Council, and despite delays at the State level, starting March 2026 the Washington State Health Care Authority (HCA) has launched a new Adult Family Home Clearinghouse process in partnership with Community Health Plan of Washington (CHPW), and CHPW’s administrative partner for this project, Community Health Partnership Services (CHPS). This new system is designed to create a single, centralized entry point for Adult Family Homes working with Medicaid Managed Care organizations.
Under the new clearinghouse model, Adult Family Homes will be able to submit key information and documentation once, through a streamlined process, rather than navigating multiple enrollment or contracting pathways. The goal is to simplify participation with Managed Care plans, improve coordination between plans and providers, and reduce administrative delays for AFH operators across Washington.
To support members during this transition, the Adult Family Home Council is working with HCA and CHPW to provide several resources in the coming weeks:
Member Training Sessions explaining how the clearinghouse works and how AFHs can participate
Frequently Asked Questions (FAQs) addressing common operational and enrollment questions
One-on-One Support Opportunities where AFHC members can receive individualized assistance with the process
These supports are intended to ensure that AFHC members have clear guidance, practical tools, and direct assistance as the new system rolls out. We are excited to have several AFHs who have completed registration already: Moxie AFH, Quilceda Creek Manor LLC, and Crown of Calor AFH LLC!
The new training – Adult Family Home Claims & Billing Webinar – is being offered on the following dates and times for Community Health Partnership Services (CHPS) to share and support participating Adult Family Homes with submitting claims for CBHS and IBSS services:
March 10 at 12PM
March 12 at 9:30AM
March 17 at 2PM
March 18 at 11AM
March 19 at 3PM
March 20 at 11AM
March 23 at 2:3PM
March 24 at 3PM
March 25 at 10AM
March 26 at 9AM
March 27 at 9AM
March 30 at 3PM
March 31 at 3PM
April 1 at 2PM
April 2 at 2PM
During this training, you will learn how to:
Register and use the online system to enter and send your claims
Check your claims to make sure they are correct and complete
Send your claims to the health plan (MCO) or to the HCA so you can be paid
CHPS will provide support with:
Please see links below to access this important training opportunity, and to select a date that works best for you and your AFH. The first links to the CHPS webpage with content within that page announcing the training. The second is a direct link to the registration for training. Additional times are being added as identified.
AFH Providers have been given access already to use www.chpswa.org/afh for the Clearinghouse page for FAQ’s and assistance, as well as information. The AFHC encourages providers to participate in the upcoming sessions to ensure a smooth transition to the new clearinghouse process. Please reach out to the Council if you have any questions or challenges in your experience.
