Update on RCS Transition to Paperless Work: Use of Email and Fax to Submit Documents to RCS

On March 23, 2023, Residential Care Services (RCS) sent a letter about the end of our electronic fax (eFax) pilot and transition to permanent use of eFax to send documents to long-term care (LTC) providers. As RCS continues to transition to paperless work, we have made the following changes to how LTC providers should submit documents to RCS:

  • All LTC providers may send requests for Informal Dispute Resolution to a dedicated
    RCS email address RCSIDR@dshs.wa.gov.
  • All LTC providers may send correspondence and documents to the office fax or regional
    dedicated email.
  • Adult Family Homes (AFH), Assisted Living Facilities (ALF), Enhanced Services
    Facilities (ESF), Certified Community Residential Supports and Services providers
    (CCRSS), and Intermediate Care Facilities for Individuals with Intellectual Disabilities
    (ICF/IID) may return plans of correction and attestations to the office fax or regional
    dedicated email.

Click here to read the rest of the Dear Provider letter and to find the fax numbers and dedicated email addresses for your region.